Your Brella plan is meant to be used, and the place to do that is in your Member Portal.
Register to create a password and set up your account. If you’ve already done that, you can just log in.
Haven't enrolled yet? Reach out to your employer, message our concierge, or call (888) 300-5382.
We made filing a claim simple and easy by putting everything online. If you are diagnosed with a covered illness or injury, log in and start a claim. Here’s how it works.
Tell us what happened by answering a few questions about your symptoms and treatment.
Upload photos or documents to support your claim—no need to wait for insurance paperwork.
Set your payment preferences so we can send your cash benefit as soon as your claim is approved.
Pro tip! Have any receipts, statements, prescriptions, or documents that show your diagnosis handy so you can submit them with your claim.
If your claim is approved, we’ll pay it in less than 72 hours. Otherwise, your Brella Concierge will reach out about next steps.
With the Brella app you can file a claim from anywhere— as soon as you’re diagnosed with a covered condition. Plus, sign up for location-based reminders and we’ll check in with you if we notice you’re in a local hospital or urgent care. That way you’ll never forget to file a claim.
If you aren’t able to file a claim online, you can file a claim by fax or mail. Just fill out this paper claim formDownload form
If you disagree with a claims decision, you may submit an appeal in writing. Reference the instructions on your claims notic your Concierge.
Brella Services Inc.
2093 Philadelphia Pike #2496
Claymont, DE 19703
Or fax to: (856) 315-6567
If you have questions about your claim, reach out to Brella Concierge at (888) 300-5382.